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Open the event, pick a day under “Date and time” and tap “Choose seats”. On the hall map, tap a sector to zoom in, then tap the seats you want (for standing zones, set the number of tickets). One order can hold up to 10 seats, and the organizer may also limit tickets per buyer. Tap “Continue” and sign in with your phone number if you haven’t yet. The seats are held for you for 10 minutes: choose a payment method and tap “Pay” within that time. If the hold runs out, the seats go back on sale and no money is taken.

On the order screen, under “Payment method”, choose the Payme, Click, Uzum or Paynet app, or “Bank card” (Uzcard, Humo · via Rahmat). The payment page opens and you come back to the app after paying. If your card is saved, you can pay with it in one tap next time; saved cards are in Profile → “Saved cards”. The bank usually confirms within seconds; even if you close the app, the result shows up in “Tickets” and you are never charged twice. The fiscal receipt is on the order page under “Receipts”.

After payment, your tickets appear in the “Tickets” tab under “Upcoming”; past events are under “Past”. Each ticket has its own QR code: open a ticket and swipe through the tickets of the same order. QR codes are stored on your phone, so they open even without internet. If you sign out, downloaded tickets are removed from that phone and come back when you sign in again. Tickets belong to your account, so on another phone just sign in with the same number.

Open the ticket in the “Tickets” tab and show the QR code at the entrance; screen brightness goes to maximum automatically. The ticket shows when the doors open. Each ticket is scanned once: after that it is marked “Used” and cannot be used to enter again. Every guest needs their own ticket, and the name on the ticket may be checked at the entrance. Show the ticket from the app rather than a screenshot: when a ticket is transferred or reissued, its old QR code stops working.

Open the order (Profile → “Orders”, or the “Order #…” link on a ticket), tap “Refund tickets”, select the tickets and a reason, and tap “Send request”. Refunds are possible until the deadline set by the organizer, usually 24 hours before the start. The event organizer reviews the request (some organizers approve refunds automatically); you can follow it under “Refunds” on the order. Once approved, the full amount paid for those tickets, service fee included, goes back the way you paid, usually within 1–3 business days and, depending on your bank, up to 10 banking days. Used tickets and tickets transferred to someone else can’t be refunded; if a transfer is still pending, cancel it first. If an event is cancelled, you are refunded automatically; if it is rescheduled, the organizer opens a separate refund window.

Yes. Open the ticket, tap “Transfer”, enter the recipient’s phone number and tap “Transfer”. The recipient signs in to TopTicket with that number and taps “Accept”, from the notice in the “Tickets” tab or on the “Ticket transfers” screen. The offer lasts 48 hours; until it is accepted, the ticket stays yours and works at the entrance, and you can tap “Cancel transfer”. Once accepted, the ticket moves to the recipient with a new QR code and yours stops working. Transfers close 3 hours before the event, and used tickets or tickets with an open refund request can’t be transferred. A transferred ticket can’t be refunded in the app.

If your number uses Telegram, the 6-digit code is sent to Telegram, in the “Verification Codes” chat; “Open Telegram” takes you there. To get it by text message instead, tap “Send by SMS instead”. Also check that the number is complete and correct (use “Change number” if not), that your phone has signal and that text messages aren’t blocked. You can ask for a new code after a minute with “Resend the code”. After several wrong attempts, for security you’ll need to wait a while before requesting a new code. If it still doesn’t arrive, contact us by the phone or email below.

Go to Profile → “Settings” → “Language” and choose Uzbek, Russian or English. The change applies right away and you don’t need to be signed in. Event titles and descriptions are shown in the language the organizer provided.